When you are facing deadlines, timely communication and prompt responses are very important. To ensure that the entire process is as smooth as possible, both clients and experts need to maintain effective, open lines of communication to avoid unnecessary delays.
Always sign in to and respond through the platform
If you, as a client, receive an email notification from Peerwith, you will see at the end of the message a notice that reads “IMPORTANT: this is a system generated notification email. Do no(t) reply by email, but use the platform instead…”
The key word in that sentence is “IMPORTANT” which appears both in all capital letters and bold font. Therefore, please remember to sign in to the Peerwith dashboard to respond to the expert(s). You can click the blue hyperlinked word “Peerwith,” in the paragraph just above the important notice to sign in. If you try to reply directly through the email notification, this could lead to delays in communication.
How to filter and prioritize Peerwith emails – for Gmail users
Gmail is one of the most popular email services. Therefore, the following instructions apply specifically to Gmail users. Further in this article, you can find some very general pointers on other email services.
When you receive an email notification from Peerwith, you should see a row of tabs at the top. Click the link (usually the last in the row) that says “More.”
When you click “More,” a drop-down menu would appear. Click the option that states “Filter messages like these.”
(The quality of this image is not the sharpest because it is a photograph, rather than a screenshot. Clicking away from the drop-down menu to capture a regular screenshot automatically made the active drop-down list disappear.)
After clicking “Filter messages like these” another box would pop up. You would automatically see the email address of the sender in the first field of the box. You can leave the the form as is, or you can delete the first part of the address and just leave “@peerwith.com” in the first field. That way, the filter you are creating would be applied to any email from any “@peerwith.com” email address. That first field is the most important. Completing the other fields that follow are all optional. After the first field is complete, be sure to click “Create filter with this search” at the lower right-hand corner of the box.
Another box would appear, with a list of options and boxes to be selected. Select the boxes that state “Star it,” and “Always mark it as important.”
To keep all of your emails from Peerwith well-organized, so that they can be easily retrieved, it is advisable to create a label (or folder) specifically for this purpose.
Therefore, select the box that says “Apply the label,” and click “Choose label” right next to that selection.
Another box would appear for you to either choose an existing label or create a new one. Click on the option that reads “New label” if this is the first time you are creating a Peerwith folder. In the first field of this new box that appears, type in the label name “Peerwith,” and click “Create.” If you have already created a Peerwith folder, simply select it among your list of folders and click “Create.”
The original box to create the filter would again appear. You can now select the “Peerwith” label (that you have just created) from the drop-down menu next to the “Apply the label” option. Make sure that all of the relevant boxes are selected, then click blue “Create filter” button and select the box beside it to “Also apply filter to matching conversations.”
This would also sort previous emails that you have received from Peerwith, into the same folder. (If you ever need to retrieve an earlier email from Peerwith, this step would make the process easier and faster.)
After you have created the filter and you return to the original email message, you would notice a few things. The “Important” tab would be evident, the message would be both in your dedicated “Peerwith” folder, and in your Inbox, because the message would also be “Starred.”
If you follow these steps, you can be sure that no important email goes astray or ends up in the forbidden Spam folder.
Another important point to remember when you receive new email notifications
Sometimes, you may receive more than one notification from Peerwith within the same day. The screenshot below shows three messages in the same thread. The oldest message (which might be one that you have already seen and read) may appear at the top of the list of messages.
Therefore, you would need to scroll down as far as possible, for the most recent message to make sure you stay up-to-date.
Other email services
Although various email services have minor differences, they all permit users to filter or prioritize messages in some way. For instance, if you go into the settings of some services (such as Yahoo!) you would see an option to create filters. Follow the necessary links to filter emails from Peerwith.
For other services, such as Outlook, you may see an option to “Filter Email” on the ribbon at the top. Click that option to create filters for emails from Peerwith. Alternatively, you have to go in to the Junk Folder Options, and look for the “Safe Senders” tab, and click the “Add to Safe Senders” link to add @Peerwith.com email addresses.
Protonmail provides a “Filter” link. When you click it, a list appears from which you can select whether you would like to apply a filter based on the Subject, Sender, Recipient, or Attachments.
Hope these tips are useful and help to make the entire process, from submission of your request to receipt of the competed assignment, a little smoother.
Remember to respond to your expert(s) in a timely manner and show respect for their time. If you have any concerns, reach out to your chosen expert, or the support team at Peerwith.
We are here to help you!