At Peerwith, we are trying to make the researcher services market more collaborative, affordable and transparent. A direct result of this is that we regularly share information on the NPS Score and KPI’s from our marketplace, like our post earlier this year: some intesting KPI’s.
A follow-up
The Peerwith platform now features over 1200 experts. They offer their services on the smartest platform for researcher services in a transparent peer-2-peer marketplace model. The majority of these experts are active in Editing Services (60%), yet Manuscript Reviewing and other Publication Support categories are also well serviced. In Data and Statistics we are currently counting 150+ great experts. The largest group of experts is in Life Sciences, but Social sciences, Humanities and Business, Management and Accounting are, thanks to our partnerships with Brill and Emerald, very well covered too. Most of our Experts come from the US (25%) and UK (15%).
On Peerwith, we allow for a direct connection between peers who are experts in Researcher Services. We foster collaboration by connecting experts to improve the quality of scientific output. This leads to an incredible user satisfaction. Experts on the Peerwith platform continue to impress with high ratings, a maximum of 5 out of 5 stars is not uncommon. The current 3-month average is 4.92, compared to 4.91 the previous 3 months. But don’t let this humble jump fool you – it is safe to say that there is an upward trend happening: Last time we reported that our NPS score went up from 40 to 58. At present, measured over last three months, the NPS score is above 80. And that is just incredible.
The Experts
We highly value the importance of the individual peerwith.expert pages. In the new site design, we therefore emphasised the “select expert” option and we will continue this strategy at our partner channels. We feature individual experts, which has already resulted in a growing number of direct requests coming from expert pages on peerwith.expert from 30% to now almost 50%. Featured experts receive almost 20% of all requests posted on the platform(!) Reason enough to sign up on peerwith.com and become an expert today. We kept the registration process quick and user friendly; your expert page will be created automatically and you can start offering your services on the smartest platform for researcher services straight away.
Category Strategy
A combination of Copy Editing, Language and Scientific Editing is still responsible for 60 – 70% of all requests. Manuscript Reviewing is growing, which in most cases is a combination of Editing and Journal Guidance. We see a trend of authors wanting to work with an expert early in the writing process, so Manuscript Writing Support is becoming more popular. Another trend is the growth of Translation services, which is why we introduced our Standard Services focussing on Spanish & Portuguese translations especially. The result? Here is a quote:
Rating 5*, “Josh is an incredible translator! It is almost as if the English translation is the original. I highly recommend his service.”
“It’s slow!”
We’ve learned that potential clients from our unique peer-to-peer model are worried about the speed of the process. We very much understand the urgency of deadlines and that’s why we can’t stress this important fact enough: Most service requests in editing receive a quote within 30 minutes and 4 – 5 quotes within a few hours. Over 50% of the connections are made within 48 hours after posting it and the total turn around time is usually within 7 days. To add to this, we see negotiations on that term between the author and expert(s) who make good use of different timezones, which results in turn around times under 24 hours to deliver a full revision of a manuscript.
We are the Smartest platform for researcher services. If you want to know more, please feel free to contact me personally at ivo@peerwith.com.
Best regards,
Ivo Verbeek
Co-founder & Director Peerwith
