It is our mission to be the leading peer-to-peer researcher services marketplace; connecting academics and experts across the world, aiding collaboration and improving the quality of academic work. Unique is the collaborative and transparent peer-to-peer marketplace. Part of the transparency is sharing some of our KPI’s, which I will do today.
Author satisfaction (still) at incredible level
In our peer-to-peer model, clients rate the expert on a scale of 1 to max 5 stars. The averate rating measured over last three month is currently 4,91, which is just incredible. Almost 60% of the clients rate the expert after completing their request, so this is no exception. At the same time, we are asking the client to score the platform and user experience. The Net Promotor Score (NPS) we get from that is now 73, which is also exceptional. That means 9 out of 10 clients recommend our platform to co-workers, which drives our organic growth.
“It’s really fast!”
We’ve learned that potential clients from our unique peer-to-peer model are worried about the speed of the process. We very much understand the urgency of deadlines and that’s why we can’t stress this important fact enough: most service requests in editing receive a quote within 30 minutes and 4 – 5 quotes within a few hours. Over 50% of the connections are made within 48 hours after posting it and the total turn around time is usually within 7 days. To add to this, we see negotiations on that term between the author and expert(s) who make good use of different timezones, which results in turn around times under 24 hours to deliver a full revision of a manuscript.
“What is the price?”
We hear that often. The average price for a transaction on the platform is now above $250. In general, experts with little or no ratings, charge less. Experts that establish a profile on the marketplace, charge more. So over time, transaction values move up if you work with active experts primarily.
If you want to know averages per category, watch the price indication per category on the website. We update is regularly. Editing services for example are in between $0,02 and $0,06 per word, depending on the level of English. That is a large spread, I know. Language editing goes for an average price between $0,03 – $0,04 per word. Copy editing goes below that, large volume also. And Scientific editing is near the upper bound. If you negotiate, lower prices are possible, depending again on your input, the type of expert you need and the number of words of course. We offer fixed price editing service for $0,05, in case you don’t want to bother negotiating the price.
Or what about translation services? The $0,05 per word that we see on the marketplace for popular language combinations, is at least 50% below the pricing of commercial agencies.
So there you have it. Our unique peer-to-peer model guarantees high author satisfaction, it is fast, incredible service level and the pricing in self-service model is well below market averages. Go ahead, try us out!
Best regards,
Ivo Verbeek
Managing director Peerwith
