We at Peerwith are trying to make the researcher services market more collaborative, affordable and transparent. The Peerwith platform now features over 1100 experts. They offer their services on the smartest platform for researcher services in a transparent peer-2-peer marketplace model. The majority of the clients join the Peerwith community via publishing partners like Brill, Emerald and Hindawi. We have seen the growth in first time clients increasing from 9% to 18% per month. We think that is impressive.
Peerwith connects these researchers with experts, giving them the opportunity to build lasting relationships and improve the quality of their academic work. Clients appreciate that. We see on average 1,6 requests per client, which means a large part of the requests posted is from recurring clients. Over 50% of the clients that are active on Peerwith since 2016, have posted multiple requests. Some client posts 4 to 5 requests per year.
Of course we are really happy to see that clients are returning to Peerwith to post new requests, and show great satisfaction with the services from experts.. Experts on the Peerwith platform receive amazing high ratings of in total 5 stars. The current 3-month average is 4.91, compared to 4.88 the previous 3 months, so the trend is certainly not downwards. Since we introduced our NPS score, we have gone up from 40 to now 58 NPS score.
The biggest categories are still editing services. Around 70% of the requests are copy-, language- or scientific editing requests. That also means 30% of the requests are in other categories, like manuscript review, journal guidance and other publication support related services.
In case you wonder, around 35% of the requests now connect to an expert. This has gone up from 23% in the past. That is obviously related to the 2-way marketplace system that we offer and will continue to offer in the future. Researchers can place a request and negotiate their preferred terms and fee with the expert of their choice, rejecting less favourable proposals from other experts. In certain categories pricing in rather standard and potentially we could introducefixed prices. For example, we know that the average transaction for a manuscript to be submitted to an academic journal is US$236 and for language editing the pricing is on average 2,5 – 3 cents per word. Other categories receive less straightforward requests and much more customized proposals, like statistical support, publication support and grant proposal writing support. Also around 10% of the requests is not in a specific category, but fully customized.
Are you an expert or want to become an expert? Peerwith connects you with fellow researchers facilitating the exchange of fair fees for high-quality, tailored researcher services. Commercial agencies often pay 1 cent per word to experts, while charging clients 10 cents, which is not fair in our opinion. In case you wonder, our margin is between 12 and 20%, depending on the source and category.
We value the individual peerwith.expert pages over the Peerwith brand. In the new site design, we have emphasized the “select expert”, and feature individual experts, which has already resulted in the number of direct requests coming from expert pages on peerwith.expert, growing from less than 10% to now almost 30%. Sign up on peerwith.com and become an expert today, create automatically creating your
expert page, and you can start offering your services, on the smartest platform for researcher services.