As director of
Peerwith, I am responsible for the day to day operation of the platform. I am
also the co-founder of Peerwith. My background is not in publishing, although I
know a bit about the industry. My background is in IT, I studied computer
science and mathematics at the Vrije Universiteit here in Amsterdam. I feel an
entrepreneur and I think I am. We started Peerwith not to be yet-another author
service provider, but truly because we believe the model used throughout the
industry was outdated. Our vision is that every researcher has the opportunity
to select, connect and collaborate with experts to improve the quality of their
academic work. And therefore, we build the smartest platform for researcher
services, based on a transparent peer-2-peer marketplace model.
After I got my MSc, I
worked for an IT consultancy firm for just two years before co-founding my own.
We developed web solutions for a lot of clients and around 2005 started working
for the largest publisher around that happened to be around the corner. With my
team, we delivered many great solutions and I got a good insight into the
publishing industry and the many opportunities. We also developed and supported
a large author services platform which at that time was pretty unique and
highly successful. But then platforms like Upwork, Guru.com or 99designs
started to come up. That was innovation! It was a matter of time before that
model came to academia and author services, so we started what we pitched
initially as the Upwork for academia. That was the opportunity!
So I left my own IT
Company after 15 years and co-founded Peerwith. We developed a so called
Minimum Viable Product (MVP) and launched it. We got featured in Nature, which
was a big jump forward. Read a blog from me from that time: start
small, scale big. We were happy to bring in early-adopter partners like
FEMS, Brill and a bit later Emerald. It is great to see well established
publishers share our vision and offer a Peerwith powered solution to their
authors where author satisfaction comes first.
We grew the platform
further and found out that offering these services pre-submission is a
well-established market, but the real challenges lie somewhere else, at least
for publisher partners: editorial efficiencies. We partner with publishers and
societies, integrating author services into existing workflows, fully
customized to requirements. As the smartest platform for author services,
Peerwith ensures researchers connect with the right expert for their individual
needs, supporting publishers in achieving their business goals. So integration
becomes our USP. That is the step we are still in actually.
We moved forward and
Digital Science got a stake in Peerwith. We are now a Digital Science Portfolio
Company and proud of it. We got the opportunity to broaden our vision on the
business, focusing not just on publishers, but also institutes or even
corporates. That made us re-define the mission and take the step
from author services to a platform for expert-led researcher services. And
that is where we are now.
What I really enjoy is
working with the experts. They are the “real” service providers and client
satisfaction depends on them doing a great job. And they do a great job! The
average rating – all time – is still unbelievable high at 4,91 out of 5 stars
maximum. And since we introduced NPS score, it has gone up to now 70+ NPS score
for last-3-month average, which is incredible. And then you receive emails like
this one from Miodrag today:
I will continue to do my best to keep my work
at the highest possible level and to keep clients satisfied with the quality of
service obtained from Peerwith platform.
Well, Miodrag is still at a 5.0 average
rating. Very proud to work with these 1100+ experts to facilitate through
our platform the exchange of fair fees for high-quality, tailored researcher
services. These experts are the true power of Peerwith. We are just the
platform provider and we are happy to do just that.
If you want to get in
touch, send me an email: firstname.lastname@example.org.