Peerwith is a platform that provides transparency, cuts out the middle man and generally makes the collaboration between researchers easier. Not unlike other platforms, however, Peerwith is governed by its own set of rules, and the more you know about how Peerwith operates and what possibilities it has to offer to experts, the more you will get out of your experience. At Peerwith, we want you to get the most out of that experience, and this is why I’m going to write a series of posts about solving any issues that you, the experts, can sometimes encounter when communicating with clients.
How to get work and when to start it
Some of you are wondering why you cannot make connections. While this problem can have many causes, the most popular solution will be to offer your services in as many open requests that match your expertise as possible, as this increases the odds of your making a connection. Many clients will also send direct requests, but since there are nearly 8,000 accounts registered on Peerwith, receiving a direct request in a way becomes comparable to Russian roulette.
Once the connection has been made, some of you will start working right away. Sometimes, the client will be trustworthy and pay later as promised, but there is no guarantee that this will happen. This is why we recommend to start working once the state of the request has been changed to “Collected”, which means that the client has paid.
A quote that has been accepted too early
In the past couple of weeks, I received a few requests to revise quotes after the connection has been made. The reasons for that were various, but often it was the client who would either start negotiating after they accepted the quote, or the word count they provided and the actual word count in the document would not match. As neither the expert or the client can change the quote after it has been accepted, the Peerwith team can do it for you. For that, you can send us a ticket through the support desk, or send an email to email@example.com. However, we can only revise the quote before the payment has been made. Sometimes, the clients are in such a rush that they make the payment as soon as they accept the quote, but once they upload the manuscript, it becomes clear that it is more work than they had originally estimated, which means that the quote should be higher. Once the payment has been made, the only option the system gives is for the expert to start working. What the expert can do is explain to the client why the quote should be higher, and ask them to send a new direct request, so that the expert can then charge the difference. For the sake of clarity, it is wise to keep the conversation in the original request, but once the expert delivers the job, the expert should flag both requests as “Delivered”, so the system can do the full pay-out.
If you think you cannot make the deadline,please inform the client as soon as possible. You can suggest a later date that is more realistic for you. If the client agrees, you can continue working and submit the manuscript on the previously agreed date.
If the client has to meet their own deadlines, however, and the one suggested by you does not work for them, please contact us, so that we can set the request back to “Open” and help the client find a different expert.
A state that has not been flagged as “Accepted”
Most of you know that the experts get paid-out after the request’s state changes to “Accepted”. Sometimes, the clients will take their time before they change the state of the request, and some of them will not even be aware that they are supposed to do so, even though reminders will have been sent. The usual procedure is as follows: once you upload the edited manuscript and flag the request as “Delivered”, the client is then sent a notification email, which asks them to flag the request as “Accepted”. If the client remains unresponsive for a week, they are sent a new reminder. If there has been no response for two weeks, we change the state of the request to “Accepted” on behalf of the client. We review delivered requests regularly, but you can feel free to contact us if you also notice that there has been no response from the client for a week after you have changed the state to “Delivered”. Each case is different, and it may be that giving us a quick call to check may prevent any further delays in the payment process.
These are the tips and tricks for this time. If you would like me to write about any other issues you encounter on Peerwith, please send me an email to firstname.lastname@example.org. There is nothing more valuable than your feedback!